Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal data when you use our apartment rental platform, in compliance with Rwanda’s Data Protection and Privacy Law No. 058/2021 of 13/10/2021.

1. Personal Data We Collect

We may collect personal information including your full name, phone number, email address, national ID or passport number (if needed for lease agreements), location, and payment details.

2. How We Use Your Data

Your data is used to:

• Process bookings and rental agreements
• Communicate with you about your rental
• Provide customer support
• Comply with legal obligations under Rwandan law
• Improve our services and platform usability

3. Lawful Basis for Processing

We only process your personal data based on your consent, contractual necessity, or legal obligations as defined by the Rwanda Data Protection Law.

4. Data Sharing and Third Parties

We do not sell your data. We may share it only with trusted service providers such as payment processors, landlords, or legal entities, solely for fulfilling rental-related services or when required by law.

5. Data Retention

Your data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You have the right to request deletion of your data at any time.

6. Your Rights

Under Rwanda’s data protection law, you have the right to access, correct, object to processing, and request deletion of your personal data. To exercise these rights, please contact us.

7. Security Measures

We implement reasonable administrative and technical safeguards to protect your data from unauthorized access, loss, or misuse, in line with Rwandan regulatory requirements.

8. Cookies & Tracking

Our website may use cookies to enhance your user experience. You can adjust your browser settings to refuse cookies, though this may affect certain features.

9. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated "last revised" date.

10. Contact Us

For any questions or data protection requests, please contact us via email or our contact form.

Last revised: July 2025